Sometimes, a simple question like, “Can I have grapefruit with this medication?” can open the door to transformative insights in healthcare. These everyday questions, which may seem minor, often have profound implications on a patient’s medication journey.
In the pharmacy-driven patient medication experience, where better engagement can lead to better outcomes, how and when pharmacies answer these questions can define the quality of the patient experience—and set the stage for a more personalized, empowering healthcare journey.
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