Patient Engagement
For Pharma
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Robust data driven targeting delivers unprecedented results
Partnering with pharma to transform patient engagement through the pharmacy
- Innovative, Data-Driven Patient Engagement
- HIPAA-Compliant Patient-Centric Solutions
- Seamless Omnichannel Communication
- Qualified Audience Targeting Maximizes Patient Acquisition
66
US patients represented by our pharmacy network
15.8
Refills driven with our programs
165
Communications sent over last 5 years
Our Approach
Our approach leverages robust data including five years of longitudinal data, pharmacy, SDoH and other key data points to inform campaigns and identify key trends allowing us to deliver highly targeted, engaging programs. By utilizing a variety of communication channels, robust content resources, and an AI/ML platform, we provide convenient, timely messaging that helps patients live healthier lives.
Programs
Pharmacies can leverage the array of channels and credible content to deliver both sponsored and pharmacy branded programs to patients and the community.
Adherence
Welcomes patient to the start of therapy and provides support to drive compliance
Awareness
Provides patient with education to drive awareness for medication management
Disease Awareness & Education
Promotes information to support the needs of specific populations
Pharmacist Engagement
Provides valuable sponsored information and resources to the pharmacist to drive patient engagement
Program Development
With more than 30 years of experience working with pharma leaders we have developed a process to develop programs that drive results
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Design
A team of designers, clinical/RPHs, and data scientists manage every program, including the MLR review
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Execute
Multiple reviews, QA, testing and our AI-driven platform with precision targeting ensure success
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Monitor & Improve
Learnings are infused back into the program to increase success
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Analyze & Report
Program ROI & key metric analytics delivered via user-friendly dashboards
Channels
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Pharmacy Print
Provide important medication information directly at the pharmacy counter
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SMS/MMS Text
Send mobile messages as an extension of the pharmacy
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Direct Mail
Deliver letters to a patient’s home between visits to the pharmacy
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Two-way Chat
Enables patients to ask questions, get general support and book appointments at any time
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Push Notification
Send messages directly to a patient’s mobile device
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Virtual Medication Advisor
Provide conversational interactions via real-time digital avatar that answers gated med-based questions
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Pharmacy App
Deliver rich-media content and resources within existing pharmacy applications
Content and Resources
Medication Education
FDA-mandated MedGuide content, digital patient education leaflets and treatment plans. Each document is translated into 21 languages.
Wellness Information
Scientifically/medically backed guidance to help patients develop positive physical health habits to decrease stress, lower risk of disease and increase energy.
Financial Support
Provides patients with transparent information about co-pays, generic alternatives, pharma-sponsored payment assistance programs and possible hidden fees.
Disease Management
Provides personalized patient communications that promote better outcomes by making it easier for patients to understand and follow treatment.
AI Enabled platform
THRiV™ is an omni-channel platform that leverages data and AI to deliver an individualized patient engagement experience. Sophisticated predictive modeling and machine learning, deliver valuable messaging delivered via targeted channels at the most appropriate time during the healthcare journey – translating into better outcomes and results.