Omnichannel Engagement
For Pharmacy
Partnering to transform pharmacy-to-patient engagement
Our solutions are designed to complement and extend the pharmacy's digital patient engagement strategy
- Enhance patient engagement
- Expand access to information and services online
- Improve outcomes
- Reduce pharmacist burden
66
Partnering with pharmacies across the US
33.5
Partnering with pharmacies across the US
9
Working with 9 of 10 leading chains
Our Approach
By leveraging data from more than 200 million people, we identify key trends and execute highly personalized engagement programs. Through a range of communication channels, robust content & resources, and an AI/ML platform, we provide persuasive, convenient and timely solutions that help patients live healthier lives.
Channels
Pharmacy Print
Provide important medication information directly at the pharmacy counter
SMS/MMS Text
Send mobile messages as an extension of the pharmacy
Direct Mail
Deliver letters to a patient’s home between visits to the pharmacy
Two-way Chat
Enables patients to ask questions, get general support and book appointments at any time
Push Notification
Send messages directly to a patient’s mobile device
Virtual Medication Advisor
Provide conversational interactions via real-time digital avatar that answers gated med-based questions
Pharmacy App
Deliver rich-media content and resources within existing pharmacy applications
Content and Resources
Medication Education
FDA-mandated MedGuide content, digital patient education leaflets and treatment plans. Each document is translated into 21 languages.
Wellness Information
Scientifically/medically backed guidance to help patients develop positive physical health habits to decrease stress, lower risk of disease and increase energy.
Financial Support
Provides patients with transparent information about co-pays, generic alternatives, pharma-sponsored payment assistance programs and possible hidden fees.
Disease Management
Provides personalized patient communications that promote better outcomes by making it easier for patients to understand and follow treatment.
Programs
Pharmacies can leverage the array of channels and credible content to deliver both sponsored and pharmacy branded programs to patients and the community.
Adherence
Welcomes patient to the start of therapy and provides support to drive compliance
Vaccine
Educates and streamlines scheduling for immunization programs
Awareness
Provides patient with education to drive awareness for medication management
Disease Awareness & Education
Promotes information to support the needs of specific populations
Specialty
Supports patients with clinically relevant resources throughout the journey
Pharmacist Engagement
Provides valuable sponsored information and resources to the pharmacist to drive patient engagement
AI Enabled platform
THRiV™ is an omni-channel platform that leverages data and AI to deliver an individualized patient engagement experience. Sophisticated predictive modeling and machine learning, deliver valuable messaging delivered via targeted channels at the most appropriate time during the healthcare journey – translating into better outcomes and results.